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Old 08-10-2022, 12:43 PM   #2441
Undrave
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Re: Walmart.ca Transformers Sightings and discussion

Got charged, no daily emails anymore, but no shipping notice or anything…is Walmart always this bloody messy?!
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Old 08-10-2022, 12:47 PM   #2442
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Re: Walmart.ca Transformers Sightings and discussion

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Originally Posted by Undrave View Post
Got charged, no daily emails anymore, but no shipping notice or anything?is Walmart always this bloody messy?!
I think this is kind of the norm for preorders.
Standard in-stock orders usually go much smoother, from my experience.
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Old 08-10-2022, 01:46 PM   #2443
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Re: Walmart.ca Transformers Sightings and discussion

So I have Cosmos on preorder but my Credit card got compromised so I had to cancel the card. I called Walmart to change the card for the preorder but they won't they said to cancel the order and reorder. I said item is out of stock. He said too bad, order is canceled have a nice day like WTF?
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Old 08-10-2022, 01:53 PM   #2444
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Re: Walmart.ca Transformers Sightings and discussion

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Originally Posted by Tiffster View Post
So I have Cosmos on preorder but my Credit card got compromised so I had to cancel the card. I called Walmart to change the card for the preorder but they won't they said to cancel the order and reorder. I said item is out of stock. He said too bad, order is canceled have a nice day like WTF?
Instant order cancel sounds par for the course based on others experiences.
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Old 08-10-2022, 02:34 PM   #2445
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Re: Walmart.ca Transformers Sightings and discussion

Quote:
Originally Posted by Tiffster View Post
So I have Cosmos on preorder but my Credit card got compromised so I had to cancel the card. I called Walmart to change the card for the preorder but they won't they said to cancel the order and reorder. I said item is out of stock. He said too bad, order is canceled have a nice day like WTF?
"I see you are seeking an immediate resolution to this issue"

NOOOOOOOOOOOOOOOO
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Old 08-10-2022, 03:47 PM   #2446
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Re: Walmart.ca Transformers Sightings and discussion

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Originally Posted by evenstaves View Post
"I see you are seeking an immediate resolution to this issue"

NOOOOOOOOOOOOOOOO
Exactly what he said and then hung up. I went through the same concern with another preorder at Gamestop and she happily switched my credit card and told me my order was on its way. Why the hell is Walmart do F'd up. Now I have to hope I find a Cosmos in the wild or it comes back in stock online. Basically, if you have to cancel a card for any reason, your walmart preorder is toast. SUCKS.
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Old 08-10-2022, 04:49 PM   #2447
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Re: Walmart.ca Transformers Sightings and discussion

Preorders are sometimes immune to these issues. If it was made and pre approved, it can go through regardless.
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Old 08-10-2022, 04:59 PM   #2448
evenstaves
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Re: Walmart.ca Transformers Sightings and discussion

Quote:
Originally Posted by Tiffster View Post
Exactly what he said and then hung up. I went through the same concern with another preorder at Gamestop and she happily switched my credit card and told me my order was on its way. Why the hell is Walmart do F'd up. Now I have to hope I find a Cosmos in the wild or it comes back in stock online. Basically, if you have to cancel a card for any reason, your walmart preorder is toast. SUCKS.
Not saying this is necessarily universal for all call centres, but I've worked in em before

There is a focus on "resolving the issue" and a big thing for them in ensuring that issues are resolved within one call, because multiple call-ins for the same issue suggests that it "wasn't resolved on the 1st go", which is a metric that corporate can brag about

Plus when they've got us on the line, they've probably got like, 120 other callers in the queue

They are literally, simply tasked to get calls "over & done with" and are directed in a such a manner that calls should be "resolved in one"

"what can we do so that you don't have to call in again" etc
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Old 08-11-2022, 12:51 PM   #2449
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Re: Walmart.ca Transformers Sightings and discussion

So far I've been charged for everything except Scourge. Anyone know if Walmart will ship what's available, or if they'll hold on to the rest of my order until Scourge is available? I'm afraid if I call customer care I'll flub my words and they'll cancel my order. XP
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Old 08-11-2022, 01:53 PM   #2450
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Re: Walmart.ca Transformers Sightings and discussion

They usually ship as things come in.
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