TFTM Deluxe Sale, anyone get their difference back? - Cybertron.CA - Canadian Transformers News and Discussion

darthrage · 06-04-2007, 03:53 AM

So after the deluxe movie toys went on sale for $12.97 from $14.99, i felt kinda cheated since I only bought them less than 2 weeks ago. I guess they started noticing a bit of a over-stock. But I'm sure after the movie is out, product turnover will be quicker.

Anyways, I decided to go get my difference back for the 6 deluxes and they gave it back no problem, no questions asked.

Anyone else do the same?

Pascal · 06-04-2007, 09:24 AM

FABs were also on sale where I went.

mcmus · 06-04-2007, 11:59 AM

You can always go back and do a price match. I think TRU has 30 days.

Mumps · 06-04-2007, 12:52 PM

I should do that, provided I can find my receipt...

QuadESL63 · 06-04-2007, 01:31 PM

I planned to do that too tomorrow... need to dig out the receipts first, though

I believe the price protection only goes for 14 (or 15?) days after the purchase. However, TRU allows a total refund/exchange of unopened items within 30 days of purchase. So, if they don't like the prices you paid you can always refund it and re-purchase them again if another sales happened with the 30 days. With the stock level of those Deluxes I'm pretty sure another sale(s) is quite imminent

Vader · 06-04-2007, 02:52 PM

Here’s my price adjustment experience…

I went to the Coquitlam TRU for price adj. for the deluxe figures I purchased three weeks ago (yeah that’s right 3 weeks ago). This big fat women behind the counter told me "NO!" and I said why not. She said their price protection policy is only good for two weeks. I pointed out to her that on the sale receipt the return policy clearly stated 45 days and that I can return my figures and re-purchase them at the lower price. She said “I don’t care…that’s not what our price protection price is for…our price protection policy is two weeks”. At that point I decided I don't want to argue with her anymore so I went in the store and randomly purchased 5 deluxe figures. After paying for the figures I went straight to customer service counter and returned the 5 figures I just purchased using my old sale receipt. The fat woman and I locked eyes for about 5 seconds then she quietly proceeded with the return. In the end, I got my price adjustment.

chaingunsofdoom · 06-04-2007, 03:29 PM

I've never heard of this 2 week PM thing at TRU. Must be a store-by-store thing(?). I've done several refunds/PMs over the past few years within the 45 days that it states on the back of the receipt.

Super_Megatron · 06-04-2007, 03:35 PM

Quote:

Originally Posted by Vader

Here’s my price adjustment experience…

I went to the Coquitlam TRU for price adj. for the deluxe figures I purchased three weeks ago (yeah that’s right 3 weeks ago). This big fat women behind the counter told me "NO!" and I said why not. She said their price protection policy is only good for two weeks. I pointed out to her that on the sale receipt the return policy clearly stated 45 days and that I can return my figures and re-purchase them at the lower price. She said “I don’t care…that’s not what our price protection price is for…our price protection policy is two weeks”. At that point I decided I don't want to argue with her anymore so I went in the store and randomly purchased 5 deluxe figures. After paying for the figures I went straight to customer service counter and returned the 5 figures I just purchased using my old sale receipt. The fat woman and I locked eyes for about 5 seconds then she quietly proceeded with the return. In the end, I got my price adjustment.

hahaha

C_Shewins · 06-04-2007, 03:43 PM

I talked to the "leader salesperson", waste of time dealing with those low class salesperson. Lots of them seem to not know anything.

mcmus · 06-04-2007, 03:53 PM

Quote:

Originally Posted by Vader

Here’s my price adjustment experience…

I went to the Coquitlam TRU for price adj. for the deluxe figures I purchased three weeks ago (yeah that’s right 3 weeks ago). This big fat women behind the counter told me "NO!" and I said why not. She said their price protection policy is only good for two weeks. I pointed out to her that on the sale receipt the return policy clearly stated 45 days and that I can return my figures and re-purchase them at the lower price. She said “I don’t care…that’s not what our price protection price is for…our price protection policy is two weeks”. At that point I decided I don't want to argue with her anymore so I went in the store and randomly purchased 5 deluxe figures. After paying for the figures I went straight to customer service counter and returned the 5 figures I just purchased using my old sale receipt. The fat woman and I locked eyes for about 5 seconds then she quietly proceeded with the return. In the end, I got my price adjustment.

Yes, it happened to me once. Similar situation, eventually, the sale do the price match for me. But, seriously, this is a stupid policy, Price Adj. for 2 week and Full Refund for 4 weeks. Doesn't make sense at all.