Quote:
Originally Posted by evenstaves
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Good luck with that, TRU.
And re the whole online vs in-store price discrepancy issue: it's been my experience that if you're forceful without getting angry most of the time TRU in-store will honor their online prices even if it's not what's in their local system. I bought Kingdom Rodimus with a coupon that was like save $30 if you spent $100 or something like that. But because of some kind of distribution snafu they had to redirect me to pick it up at the store and pay there rather than just buy it totally online and ship it home. So when I showed up at the store (after they finally found the box of peoples' Rodimus' locked in the manager's office on a day the manager wasn't even there) they tried to charge me the full price of like $120, then knock off like 10%. I didn't get shouty or angry at the customer service girl because it's not her fault and she's not authorized to make unilateral changes,but I did produce my online order invoice to show the price I had been quoted and prepared to pay which was like $98 after tax and after some convincing that I would rather walk and take my case to their online customer service department (which is leagues better than store service. When I got screwed out of getting a Runabout locally because a staffer couldn't or wouldn't check the incoming orders for that day an online CS rep found me one of the few remaining copies at a store that was way out of the way in Ontario and shipped it all the way out here to the local store for me) she relented and I got the price I was promised.
I know it won't work that way everywhere, as I've had terrible experiences with EB/Gamestop and their online customer service mostly consists of "piss around and do nothing until you give up or they just stop responding to you" but it's possible to get TRU to do the right thing with a little firm-but-calm insistence.
