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02-25-2022, 03:00 PM
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#51
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Mine came in and it has a cracked ramp inside the chest. Literally still in it's tie wraps. Sigh... Sent an email to Hasbropulse customer service. We'll see how this goes.
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02-25-2022, 04:01 PM
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#52
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
GPS strikes again!
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02-25-2022, 04:24 PM
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#53
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Hasbropulse responded by saying to ship it back and they might send me a replacement or refund, depending on stock. I'm not sure how plentiful stock is at this point, getting a refund would really suck vs. getting a replacement part. They would only send me a replacement after receiving my return too... so that's even more risky.
update: HP said they have stock and have one held for me upon return, so looks like I'm going to send this one back. I sure hope the next one won't have issues, I'd be really upset if it did.
Last edited by Digibasherx; 02-25-2022 at 04:57 PM.
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02-25-2022, 07:51 PM
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#54
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
I have *the same issue*, two double plug ends...
I contacted customer service, but they said they didn't have a replacement part, and are sending me a free transformer. Curious what i'll get, but doesn't really solve my problem...
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02-25-2022, 08:29 PM
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#55
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Quote:
Originally Posted by Alliniere
I have *the same issue*, two double plug ends...
I contacted customer service, but they said they didn't have a replacement part, and are sending me a free transformer. Curious what i'll get, but doesn't really solve my problem...
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My money is on Kingdom Tracks.
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02-25-2022, 08:56 PM
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#56
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Location: Saint-Georges, Quebec
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Quote:
Originally Posted by Soundwaves
My money is on Kingdom Tracks.
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Earthrise Arcee
Two of them.
__________________
Cool items
for sale
right here!
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02-25-2022, 10:10 PM
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#57
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
their messaging states that "If you would prefer to keep the product as-is, we'd be happy to send a complimentary Transformers product as a courtesy for the trouble. This would be a smaller item, chosen at the Consumer Care warehouse's discretion based on availability."
I'm going to guess it's a core class megatron or starscream.
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02-26-2022, 03:59 AM
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#58
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Location: Under a Bandanna
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Quote:
Originally Posted by Alliniere
I have *the same issue*, two double plug ends...
I contacted customer service, but they said they didn't have a replacement part, and are sending me a free transformer. Curious what i'll get, but doesn't really solve my problem...
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Can you take a picture of what you got? If you have two of the opposite side from what I have, we can swap.
Sayonara.
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02-26-2022, 08:54 AM
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#59
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Location: GrandValley Ont
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
this is becoming a big problem with hasbro not only the qc problems but their handling of a big ticket item problem....this is not customer service when it doesnt cure the flawed toy,..hopefully a third party will step in with an upgrade/add on cure ...
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02-26-2022, 02:48 PM
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#60
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Quote:
Originally Posted by Ninjatron
Can you take a picture of what you got? If you have two of the opposite side from what I have, we can swap.
Sayonara.
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Here's what i got.
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