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02-09-2022, 10:11 AM
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#21
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Location: les Milles Isles
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Quote:
Originally Posted by evenstaves
Just got off the horn w/ Hasbro Customer Service, they sent me an email to provide details on the figure (serial number etc), maybe they can do something after all? We'll see
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Quote:
Originally Posted by andersox
staying on top of Customer service they will get you a solution.
Keep on Hasbro and you may get a new Zarak and be left with a junker for parts too
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After providing all info on the purchase and details requested, their initial reaction is to say they don't have any to replace this, asking me to accept a full refund or "a warehouse-selected Transformer, free of charge"
Meanwhile Pulse's own listing for BZ is still in pre-order status, with units allegedly shipping out on March 1st
https://hasbropulse.com/products/tra...an-black-zarak
I mean, can't I just wait until their stock of BZ becomes available? This response echoes WalMart's "we don't have a solution for you at this exact moment of this exact day, and I know you the customer wants an immediate resolution to this problem, so here are today's immediate choices; I am eager to close this ticket"
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02-09-2022, 10:43 AM
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#22
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Well, could order not another and return that one?
Gamestop is showing it as available...
__________________
If I don't reply to you, and if your comment was tasteless, immature, trollish or such, you're probably on ignore already, congratulation for making it on the list. Life's too short.
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02-09-2022, 10:59 AM
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#23
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Location: les Milles Isles
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Quote:
Originally Posted by imfallenangel
Well, could order not another and return that one?
Gamestop is showing it as available...
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Saw that this morning, that's a new development
Worst case scenario, your proposal is sound
But I can't afford another titan right now - gonna pop in at the GS I bought it from, see if they can get one in for replacement NOW (which they couldn't do on Saturday, when I asked, then this listing was OOS)
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02-09-2022, 04:49 PM
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#24
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Location: Corner Brook NL
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Mine is missing both parts of the spear handle. Gamestop is gonna try and get a replacement for me. Emailed Hasbro as well.
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02-09-2022, 04:54 PM
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#25
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Wow - surprise with number of issues (and each seem different) folks are encountering especially given such expensive and big figure - one would think Hasbro will up their QC quality at minimum getting parts right..!
Maybe I should check the few figures I got that’s still in box!
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02-09-2022, 05:35 PM
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#26
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
I have mine with HasbroPulse, I'm really hoping I don't see any issues now that so many are being reported.
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02-09-2022, 08:36 PM
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#27
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Quote:
Originally Posted by imfallenangel
Well, could order not another and return that one?
Gamestop is showing it as available...
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Btw thanks for this! Ordered and just got notified it shipped! Crossing fingers!
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02-09-2022, 11:06 PM
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#28
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Location: Saint-Georges, Quebec
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Quote:
Originally Posted by evenstaves
Saw that this morning, that's a new development
Worst case scenario, your proposal is sound
But I can't afford another titan right now - gonna pop in at the GS I bought it from, see if they can get one in for replacement NOW (which they couldn't do on Saturday, when I asked, then this listing was OOS)
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Quote:
Originally Posted by TriBlurr
Mine is missing both parts of the spear handle. Gamestop is gonna try and get a replacement for me. Emailed Hasbro as well.
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In case it might help, the local Gamestop (St-Georges, Qc) had one BZ in stock as of two days ago. Perhaps your store can ask for a transfer?
__________________
Cool items
for sale
right here!
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02-10-2022, 12:32 PM
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#29
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
This thread is not making me look forward to getting the one I preordered from A3U.
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02-10-2022, 01:49 PM
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#30
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Re: [Wrong Parts] Transformers: Legacy Generations Selects Titan Black Zarak
Quote:
Originally Posted by DuG
This thread is not making me look forward to getting the one I preordered from A3U.
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I was nervous reading about the issues so I opened mine. All pieces correct and accounted for
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