Quote:
Originally Posted by jjwankenobi
Guys n Gals,
Hate to start a Friday bitching session on here but I'd like to share my recent transaction with A3U:
- per-ordered MP-12 reissue through A3U on-line on March 29th (their expected release is Mar 31st)
- PayPal payment went through the same day and pre-order status changed to "Awaiting Fulfillment"
- asked via email yesterday for an update as I see other places have MP-12 in stock and I may want to go elsewhere
- response says "Don't have exact arrival date at this time" and refund/cancel offered. I say yes please.
- response says refund put through but 15% restocking fee taken as they "have billed for this item and are expecting it shortly"
- I respond saying a warning about the re-stockng fee would have been nice beforehand and "expecting it shortly" is very different from "Don't have exact arrival date at this time". I would have kept my pre-order if I knew this.
- No response
I shopped with A3U on-line this time around in the wake of Spencer's departure and my desire to support local business. I was a regular customer at their brick and mortar stores at Metrotown, Oakridge and at Lougheed. Spencer himself went out of his way to help me out once and I've been a loyal supporter of A3U ever since. But this experience has left a bad taste in my mouth. I know some will say A3U on-line is different from their b&m operation but to that I say bollocks. The namesake should carry some standards that all branches should follow.
Sorry A3U, but you've lost another customer. |
Ok I'll play the Devils Advocate, don't hold this aginst me though. I'm not trying to ruffle feathers
This is on their web site, If you didn't read it and now are complaining, Is it there fault???
Payment for Pre-orders
You do not need to pay for your preorder up front when you chose the preorder payment option. When we are notified that this item will be shipping to us soon (could be up to a month before we receive the item in question) we will be sending out an invoice for your order. To receive any discounts or special preorder offers on your order, this invoice must be paid in full BEFORE THE STOCK ARRIVES IN STORE. If the item arrives in stock and your invoice is not paid for your entire order will be cancelled and the item(s) you requested will be put back into inventory. You are more than welcome to place another order at that time for the full price of the item(s) in question but they are on a first come first servied basis.
If you have multiple items on your order that come in at different times, you will be requested for payment on each item as it arrives. We will hold all inventory until your entire order is in stock or you instruct us to ship out what is in stock. When the last item on your order is arriving you will be sent an invoice for the final item plus any shipping fee at that time. You will not be billed any shipping on items arrived in stock that we are holding to complete an order. If you wish to ship out items on your order before the order is complete you will be required to pay the flat rate shipping fee at that time and no part of your order can be shipped until that fee is completed.
If you order is cancelled for non payment on an item and you have items that are being held then your entire order will be cancelled and a 15% restocking fee will be applied to the items in stock. The remainder of the cost of your order and any monies paid for your order will be returned to you via paypal minus the 15% restocking fee.
If you wish to pay for your entire preorder up front then you can chose the paypal option upon checkout and your payment will be applied to your order. Your order will ship to you automaticlly when it arrives in stock.
Cancelling Pre-order Items
You can cancel your preorder at any time before your items arrive in stock. If you paid for your order early via paypal then you will be refunded in full for your order. If we have sent out notification that items are arriving and sent out invoices for items, then any cancellations are subject to a 15% restocking fee. The remainder of your funds will be sent back to you via paypal, minus the 15%.
Cancelling a preorder means you lose your place in line for this item. You are welcome to place a new order at any time if you change your mind but if an item is sold out or we are shorted on our items, then you can not just re claim your original preorder.
PS
We have restocking fees at work, they are there to cover office/people costs when a order gets cancelled.
I know it sucks though, and feel for you
