I complained and was offered the 15% restocking fee as store credit. I told them that wasn’t going to shop at their store again because of the BS policy.
This is their FAQ policy:
Can you cancel my order/part of my order?
We generally do not accept cancellations. However, please notify us as soon as possible if you are absolutely in need of a cancellation by sending an email to support@northmencollectibles.ca explaining the reason for the cancellation. These cancellations will be handled on a case by case basis as we understand sometimes life gets in the way of collecting; please be advised that the cancellations will remain in your account history and will affect your account/purchase status. Abusing this system can result in losing your ability to purchase items and cancellation of all existing pre-orders. Please only place an order if you are sure that you will complete the purchase and absolutely want the item.
We reserve the right to withhold a 15% cancellation/re-stocking fee if your order is cancelled without a valid reason.
Any cancellations/refunds that are done as the result of a charge back being filed are subject to a 25$ fee. This is the fee charged by the payment processor for filing the dispute. The cardholder will be held responsible for paying the 25$ fee on top of the 15% cancellation fee. A cancellation as the result of a charge back will be automatically deemed an invalid cancellation.
