Quote:
Originally Posted by wervenom
People who have bad experiences have a tendency to tell everyone they know, and in this day of social media takes that to a whole new level.
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I learned this while working at Cineplex. It's called "The Rule of 11". A satisfied customer will tell one or two people about their experience, a dissatisfied customer will tell at least 11.
And as Wervenom pointed out, in this day and age of social media, that "11" could easily blossom into 111, or 1100, or 11,000! Hope that $28 is worth it.
I get what Northmen is saying about being burned by cancellations in the past, by people finding it cheaper somewhere else. I was faced with just this situation about a month or so ago.
I had pre-ordered Siege Jetfire through TFToys.ca, and
LITERALLY the very next day, it pops up on TRU for the exact same price with free shipping. So I debated, do I cancel and get it slightly cheaper, and sooner (the projected delivery date for my pre-order was September), or do I eat the roughly $17 shipping and support a small Canadian business? I chose the latter, and it worked out for me since they got their supply in sooner than expected and I got it about a week or so after it popped up on TRU.
Now, that said, if the projected September date had come and gone, plus 6 months, with no fulfillment date in the foreseeable future, I DEFINITELY would've wanted a full refund.
I can see charging some kind of fee for people who cancel a pre-order
before the fulfillment date, but 6 months
AFTER the date has come and gone is totally unreasonable.
And for the record, despite a few people recommending this store to me in the past, the frankly kind of self-righteous responses by Northmen here have totally turned me off ever wanting to do business with them.
Like someone else here said, you would've been better served by keeping your mouth shut and let this thread die instead of blooming into 8 pages!
