Quote:
Originally Posted by Joey
I would argue to not waste time with getting support from him. Proceed through Paypal and email him there. Every message, including his nasty emails are part of the case. Be very polite but firm. Stick to the facts, and do not go down in the mud with the guy. You need to show that you are credible and honest and that he isn't. The more he rants on Paypal, the worst he looks, and the easiest it is for PP to issue a refund.
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This is good advice. Especially if he hasn't responded in weeks. That's grounds enough to go directly through CC or Paypal. What other company would anyone give such leeway to??
He's also completely full of shit when he says his emails are so backed up. Let's put it in perspective. He recently stated that they reached their 7000th order in the first 8 months of the new site. Let's pretend the most extreme situation possible and say that every single order had an issue with it.
8 months x 30 days: 240 days
7000 orders / 240 days. 29.16 orders per day.
That means in an 8 hour work day, if EVERY SINGLE ORDER HAD AN ISSUE, he'd have to respond to 29 emails.
But we can assume that every single order isn't being fucked up (We can assume that, right??). So even half of that, which would still be a horrible ratio of fucked up orders to properly fulfilled orders is only 15 emails a day. Keep dividing that until you get to what you think might be a reasonable percentage of messed up orders.
So he's either completely full of shit and stringing people along until their CC/Paypal limits expire, or he's got one of the worst order fulfillment ratios in the history of small business and has no competency to run his company.
also, at 29 orders a day, let's say the average order is $100. With his "cancellation" fee, he's guaranteeing himself $145 per day. Multiply that by 30 days and it's $4350 per month. That's why he tries to enforce that policy; he's paying his rent with it
