Quote:
Originally Posted by evenstaves
Just got off the horn w/ Hasbro Customer Service, they sent me an email to provide details on the figure (serial number etc), maybe they can do something after all? We'll see
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Quote:
Originally Posted by andersox
staying on top of Customer service they will get you a solution.
Keep on Hasbro and you may get a new Zarak and be left with a junker for parts too  |
After providing all info on the purchase and details requested, their initial reaction is to say they don't have any to replace this, asking me to accept a full refund or "a warehouse-selected Transformer, free of charge"
Meanwhile Pulse's own listing for BZ is still in pre-order status, with units allegedly shipping out on March 1st
https://hasbropulse.com/products/tra...an-black-zarak
I mean, can't I just wait until their stock of BZ becomes available? This response echoes WalMart's "we don't have a solution for you at this exact moment of this exact day, and I know you the customer wants an immediate resolution to this problem, so here are today's immediate choices; I am eager to close this ticket"
