Quote:
Originally Posted by RocketGTR
I didn't have a chargeback with NMC (luckily he was already horrible when I first saw his store) but I did recently do it for some preorders I made through Nippon-Yasan.
Definitely don't talk to the first person you get when you call the customer service. They will just repeat the company policy. You want to get to the "Dispute Centre" for your CC provider. The people who handle these kinds of things all the time.
I carefully outlined the timeline for my orders:
- prepaid for some items back at the end of 2019 and mid 2020
- items were to be released in Dec 2020
- received correspondence from the vendor
- items were not shipped by the vendor
I started my dispute within their 90 day chargeback policy from the release date of Dec 2020. I provided my receipts, screenshots of the release dates and all email/message correspondence I had.
So I got my refunds based on the "release date" of the item as opposed to the date I had paid for the item.
And that's just my two cents. Of course your miles may vary depending on your CC.
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Thanks for the advice bro, will definitely try again.
