Canadian Transformers News and Discussion Forum

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From
https://www.facebook.com/15674798269...0622384920506/

We continue to be understaffed as a result of the COVID-19 pandemic and the third lockdown/stay at home order that Toronto is currently under. We will hopefully be able to have additional help in 1-2 weeks as someone I already interact with (and therefore there are no concerns regarding covid-19) will have the ability to help us out. Until that happens support is doing their best to get to everyone however expect extensive delays on receiving a response to your inquiry. Please do not send multiple emails regarding the same request as it will only exacerbate the support backlog. If you need to follow up on a request ensure you reply inline with the existing email chain and DO NOT create a new email.

As of right now the support ticket system is causing more problems than it’s solving due to the existing support backlog and we will be phasing it out. Please do not submit a new support ticket using that system as it may take us an incredibly long time to answer it. The support system will remain active in order to respond to and view existing tickets. If you submit a new ticket we cannot guarantee it will be answered. We will be transitioning to a multi-layered email system that will allow people to send specific requests to specific inboxes facilitating supports ability to get through these communications.

Please contact us for your customer support needs using the below emails for their assigned purpose:

support@nmctoys.ca - This email address should be used for all general inquiries, product enquiries, and customer support needs

sales@nmctoys.ca - This email will ONLY be used for cancellation requests, change of address, locker shipment requests, combined, order requests, etc… Essentially, ONLY contact this email address if it involves an issue surrounding fulfillment or cancellation of your order. Any attempt to contact sales@nmctoys.ca for issues outside of the above will go unanswered. DO NOT contact sales with inquiries regarding the ETA of pre-order products.

I cannot stress this enough, emails to sales@nmctoys.ca that do not directly involve the above will NOT be answered. For all of your other customer support needs you must contact customer support. Only contact sales if you have a refund request, want to follow up on a shipment, have your locker shipped out, combine an order, schedule a pick up, or change your address. Everything else will be ignored/you will receive a generic response informing you to contact support.

If you sent tickets via the support system, you may want to change approach...