Canadian Transformers News and Discussion Forum

[athanato]

Originally Posted by Dark Rage

I think the major issue is they're passing the buck onto the responsibility to the customer.

I remember people complaining about their Black Zarak's with incorrect antennas on the head.

GameStop was super helpful with helping buyers with this issue to find a replacement.

TRU is going to tell a customer you contact Hasbro Canada on the issue and mail a hulking huge TF to exchange?

Returns comes with the cost of doing business, deal with it.

I would rather shop somewhere else with a return policy, not that their higher than MSRP prices haven't already shot themselves in the foot already.


Also, stop giving your money to blind boxes as you are feeding fuel to the fire of the toy swap problem - if Hasbro sees they are no longer moving they will stop releasing them.



...also stop buying blind boxes, you are just feeding fuel to the fire of the toy swapping problem. If Hasbro sees blind boxes are not moving they will stop releasing them.


The employee reviews at the Putman distribution company sure shows what a shitty work environment and culture it is in his companies: https://ca.indeed.com/cmp/Everest-Toys/reviews

Kind of shows your what direction they're taking it to.

TRU recent markups help them cover losses with returns, they are just being lazy with enforcing a balanced return policy...instead of properly training their staff to detect fraud they are just choosing to make the legitimate customer the victim of fraudsters. Just stop giving TRU money and they will learn the lesson the hard way and if that means they fold then so be it because at that point they are no different than the fraudsters they gave up trying to deal with. Protest with your wallet, money is what forces a business to change.

If you know someone toy swapping then call them out for it because that is theft and fraud and they are hurting everyone by doing it.